At Transforming Mind Solutions, we are committed to protecting your personal data and respecting your privacy. This notice explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and describes how we collect, use, and safeguard your information.

Your Rights

As a data subject, you have the following rights:

• Right to be informed: To understand how your personal data is being used.

• Right of access: To request a copy of the personal information we hold about you.

• Right to rectification: To request corrections to inaccurate or incomplete data.

• Right to erasure: To request deletion of your data where appropriate.

• Right to restrict processing: To limit how we use your data in certain circumstances.

• Right to data portability: To receive your data in a portable format, where applicable.

• Right to object: To object to specific types of data processing.

• Rights related to automated decision-making and profiling: To be protected from decisions made without human involvement.

How we use your information

We collect and process your personal data to:

• Deliver safe, effective mental health care

• Communicate with you about your appointments or care

• Maintain accurate treatment records

• Meet legal, regulatory, and professional obligations

• Improve our services and patient safety

We will only collect what is necessary, and process it lawfully, fairly, and transparently.

Protecting Your Data

We use appropriate technical and organisational safeguards to protect your personal data, including secure systems, access controls, and staff training in data protection practices.

Sharing Your Information

We only share your personal data when necessary, including:

• With your consent

• For your care (e.g. communicating with your GP or referring professionals)

• To comply with legal obligations

• With trusted service providers under strict confidentiality agreements

Data Retention

Your personal data is retained according to relevant legal and clinical guidance. Once data is no longer required, it is securely destroyed.

Contact Us

If you have any concerns or wish to exercise your data rights, please contact:

Practice Manager & Data Protection Lead
Eve Poyner
Transforming Mind Solutions
Delapre Abbey, London Road
Northampton NN4 8AW
Phone: +44 1604 621068

If you are not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Last updated: 2nd July 2025